Newlands Enterprise are offering many free workshops to Third Sector Organisations throughout the Bradford District.
In order to attend one of our workshops, you must first complete a Pre-Qualification Questionnaire.
New workshops will be added periodically so keep checking this page for the latest information.
How good is your Customer Service ?
A beginner’s guide to customer service for voluntary and community groups. The aim is that by the end of the workshop you will be able to identify where customer service is working well and areas for improvement. Find out the basics of how to get feedback from customers and how to make use of this information in funding bids and marketing. Learn about the Customer First standard and where customer service is relevant to PQASSO (a quality standard specific to voluntary and community groups). Work out what your group needs to do to improve customer service for service users, partner organisations and funders. The session is an introduction to customer service. Experienced workers/ volunteers are welcome to attend and share their knowledge but may prefer to make an appointment for one-to-one advice. Contact Sarah Moss, Bfunded Advisor (Marketing and Promotion) on 01535 665258 or sarah@keighleyvs.org for more information.
You can reserve places for this workshop using the Online Booking form at the bottom of this page.
Date and Time
The workshop will be held on the 8th September 2010 at 9:30 AM. This workshop is 3 hours long and will finish at 12:30 PM.
Venue information
Keighley Furniture Project Ltd
Springfield Mills
Oakworth Road
Keighley
BD21 1SL
Venue Telephone : 01535 601999
Booking Information
Please note that although the workshops are provided for free, there will be a cancellation fee of £10 per person should you fail to attend without giving 24 hours notice.
In order to book workshop places, you must have first completed a Pre-Qualification Questionnaire (PQQ) in the 'Apply' section.
If you have already completed a PQQ, you can log in with the account details you received in the post. This will enable the online booking system.
The maximum number of workshop places you can book online is limited to three. If you wish, you may request additional places over the phone and depending on the demand for the workshop, we may be able to approve additional places.
